Question 1

How do I choose my size?

Accepted Answer

Measure your foot length in millimetres in the evening, wearing the socks you plan to wear with the shoes, then match it against our size guide. Every product page carries a fit note under the size selector — COURT and ARC run narrow, TERRAIN and RIDGE run generous, and everything else is true to size.

Question 2

What if I am between two sizes?

Accepted Answer

Size up in boots and technical styles, and size down in unlined shapes such as the loafers. Unlined leather gives roughly a third of a size within the first fortnight; welted construction does not.

Question 3

Do you offer half sizes or wide fittings?

Accepted Answer

The demo catalogue is built on whole EU sizes only. If you stock half sizes or multiple widths, add them to the size run in src/data/products.ts and they will appear in the selector automatically.

Question 4

How long does shipping take?

Accepted Answer

Standard delivery arrives in 3 — 5 business days and express in 1 — 2 business days. Orders placed before 14:00 on a working day are dispatched the same day.

Question 5

Is shipping free?

Accepted Answer

Shipping is complimentary on orders over $100. Below that, standard delivery is $12. Your cart shows how far you are from the free threshold.

Question 6

Do you ship internationally?

Accepted Answer

This demo store is configured for a single region. Duties and taxes are not calculated at checkout in demo mode. See documentation/shipping.md for how to connect a real rate calculator such as Shippo or EasyPost.

Question 7

How do I track my order?

Accepted Answer

Every confirmed order gets a number in the format VR0000. Enter it on the Order Tracking page to see the current stage. In this demo, order status advances on a fixed schedule from the moment the order is placed.

Question 8

Can I change or cancel my order?

Accepted Answer

Contact us within two hours of placing the order and we will amend it if it has not yet been packed. After dispatch, the returns process applies.

Question 9

Can I return my order?

Accepted Answer

Unworn items in their original packaging can be returned within 30 days of delivery for a full refund. Try shoes on a carpeted surface — soles that show wear cannot be accepted.

Question 10

How do exchanges work?

Accepted Answer

Size exchanges are free within 30 days. Request one through your account or by email and we will send a prepaid label with the replacement reserved.

Question 11

When will I be refunded?

Accepted Answer

Refunds are issued to the original payment method within five working days of the return arriving at our warehouse. Your bank may take a further few days to display it.

Question 12

How do I care for my shoes?

Accepted Answer

Wipe leather with a dry cloth after wear and condition every six to eight weeks with a neutral cream. Brush suede in one direction with a suede block and protect it before the first wear. Use cedar trees between wears and never dry shoes on a radiator.

Question 13

Can my shoes be resoled?

Accepted Answer

Goodyear welted and Blake stitched styles can be resoled many times by any competent cobbler. Cemented styles — the sneakers and slip-ons — can be resoled, but it is a specialist repair.

Question 14

What leather do you use?

Accepted Answer

Full-grain and box calf from two tanneries, plus vegetable-tanned hides for the woven and sandal styles. Full-grain keeps the natural surface of the hide, so occasional marks are part of the material rather than a fault.

Question 15

Are your shoes waterproof?

Accepted Answer

TERRAIN is storm welted and treated for wet weather. Everything else is water-resistant at best — treat leather and suede with a protector spray and let anything wet dry naturally at room temperature.

Frequently asked
questions.

Sizing & fit

Orders & shipping

Returns & exchanges

Product & care

Frequently asked
questions.

Sizing & fit

Orders & shipping

Returns & exchanges

Product & care

Frequently asked questions.

Sizing & fit

How do I choose my size?

What if I am between two sizes?

Do you offer half sizes or wide fittings?

Orders & shipping

How long does shipping take?

Is shipping free?

Do you ship internationally?

How do I track my order?

Can I change or cancel my order?

Returns & exchanges

Can I return my order?

How do exchanges work?

When will I be refunded?

Product & care

How do I care for my shoes?

Can my shoes be resoled?

What leather do you use?

Are your shoes waterproof?

Frequently asked questions.

Sizing & fit

How do I choose my size?

What if I am between two sizes?

Do you offer half sizes or wide fittings?

Orders & shipping

How long does shipping take?

Is shipping free?

Do you ship internationally?

How do I track my order?

Can I change or cancel my order?

Returns & exchanges

Can I return my order?

How do exchanges work?

When will I be refunded?

Product & care

How do I care for my shoes?

Can my shoes be resoled?

What leather do you use?

Are your shoes waterproof?

Frequently asked
questions.

Frequently asked
questions.